About The Escrow Company

About The Escrow Company – Our Journey

The Escrow Company is the US division of the global software escrow company, Escrow London. We are a multinational software escrow company headquartered in Atlanta, GA with offices and support around the world. We provide unmatched service and support for all software escrow requirements with a specific focus on SaaS environments including AWS, Microsoft Azure and Google Cloud.

The Escrow Company roots begin in London, England where Escrow London was established by Evan Lever, Anthony Harris and Paul Trevor, three experienced SaaS Continuity experts. After experiencing dramatic growth in the UK and Europe, the team decided to establish The Escrow Company in Atlanta, GA, to provide top tier local service and support to their North American clients in the US and Canada.

SaaS Focused Escrow

The business model of The Escrow Company is simple; To provide a breath of fresh air to a market that had a reputation for being inflexible, stale and old-school by providing a world class software escrow service that was more flexible with fair and transparent fees without compromising on quality. As more enterprise companies were adopting SaaS hosted applications, The Escrow Company team invested in creating robust software escrow solutions built within AWS, Microsoft Azure and Google Cloud.

Today we service thousands of companies across the USA, Canada, UK, Australia and beyond. Our wide mix of customers includes major banks, insurance firms, technology companies and software start-ups.

Our Experience

When it comes to experience, we have it all. The founders and management of our company have been in the software escrow business for over 20 years. We have negotiated thousands of agreements with many of the worlds’ largest organisations.

How does our technical experience match up to our competitors?

We believe that software escrow should be a simple process with effective controls built around 3 pillars:

1. Legal Framework

The Escrow Company framework agreement provides neutral assurance to all parties involved of the software escrow process. We do not charge any fees for amending the template agreement and we always strive to provide a swift turnaround on comments. We have extensive legal experience in negotiating software agreements with many of the world’s largest law firms and corporations. Our liability and professional indemnity (E&O) insurance is in line with international standards for software escrow (U$2,000,000)

2. Management Process

We have years of experience in handling the entire management process of a software escrow agreement from initiation, testing and trigger events in the USA, Canada and further afield. This management process covers 4 key areas:

Data storage – When it comes to data storage, we believe we lead the way in the software escrow market by providing secure cloud storage vaults adhering to our ISO27001 accreditations.
Accreditations – The Escrow Company through Escrow London has been independently certified with ISO27001 and ISO27017 covering all aspects of information security including cloud security.
Management – Once a software escrow agreement is in place, it is vital to ensure that the source code is updated on an agreed frequency. The Escrow Company provides automated deposits directly from Git to ensure the source code deposits are always up to date.
Release Process – In the unlikely event that a release/trigger event occurs, we have years of experience to ensure the process is handled in a delicate, professional, and neutral way. From the beginning, our agreements clearly outline the release events and the dispute resolution process. We can work with various global arbitration processes.

3. Verification Testing

The testing of the source code in a software escrow deposit is an integral part of every software escrow agreement. Our testing consultants all possess solid experience in the management and verification of source code acquired from years of on the job training with some of the world’s largest software escrow vendors. Our SaaS Escrow verification consultants are all certified AWS, Azure and Google Cloud engineers. As we are proponents of transparency, we are happy to provide the CV’s of our testing consultants before they commence work. All testing performed by us results in a detailed report clearly outlining the outcome and process. Our comprehensive documentation is written in common sense, plain to understand English. We don’t see any value in a test result report that the non-technical person cannot understand with ease.

The Escrow Company Cloud Vaults

As an innovative software escrow vendor, The Escrow Company aims to align our solutions with the technology that our clients are using. As such, our services are backed up by state-of-the-art technology developed within AWS and Microsoft Azure and we integrate with development tools such as GitHub, Bitbucket, GitLab, Azure TFS and Docker containers. All data in our digital vaults are encrypted in transit and at rest in accordance with international data security standards. Clients may specify a preferred geographic data storage region including the USA, Canada, UK, EU, Asia or Australia.